Moo Poo Chocolate Cheese Fudge Gift

Due to the perishable nature of our products, we do not accept returns on food items. This helps us maintain the highest standards of quality and safety for all customers.

However, your satisfaction matters to us!

If there is an issue with your order, we will make it right.

We offer replacements or refunds if:

• Your order arrives damaged

• Items are missing

• Product quality is not up to our standards

• Your order arrives spoiled due to shipping issues

What to do if there’s a problem:

Please contact us within 48 hours of delivery with:

• Your order number

• A description of the issue

• Photos (if applicable)

Shipping Policy – The Char-MOO-terie Shop LLC

We proudly ship our Wisconsin-made products throughout the United States with care and attention to freshness.

Processing Time

Orders are processed within 1–3 business days (Monday–Friday, excluding holidays). You will receive a confirmation email with tracking information once your order ships.

Shipping Days

To ensure product quality, we ship perishable items Monday through Wednesday only. Orders placed after Wednesday may ship the following week to avoid weekend transit delays.

Shipping Methods

We use trusted carriers such as UPS and USPS. Shipping speed options may include:

• Standard Ground

• Expedited (2-Day)

• Overnight (upon request)

Shipping rates are calculated at checkout based on weight, destination, and delivery speed.

Perishable Items

Our products include perishable items that may require:

• Insulated packaging

• Ice packs or cold packs

While we take every precaution, customers should ensure someone is available to receive the package upon delivery.

Warm Weather Shipping

During warmer months, we may:

• Upgrade shipping speed

• Add additional cold packaging

• Delay shipment to protect product quality

Additional charges may apply for temperature-sensitive shipments.

Delivery Responsibility

Once a package is marked delivered by the carrier, The Char-MOO-terie Shop LLC is not responsible for:

• Packages left unattended

• Incorrect shipping addresses provided by the customer

• Carrier delays beyond our control

However, we will always do our best to help resolve any issues.

Incorrect Addresses

Please double-check your shipping address before placing your order. We are not responsible for orders shipped to incorrectly provided addresses.

Local Pickup (Optional – if you offer it)

Local pickup may be available in the Verona/Madison, Wisconsin area. You will be contacted to schedule a pickup time.

Questions?

We’re here to help! Contact us at: Email: [your email] Phone: [your phone]

A couple smart add-ons (highly recommended for your type of business):

• “We recommend selecting expedited shipping during warmer months”

• “We do not ship to P.O. Boxes for perishable items”

• “Signature required option available upon request”